BOOK NOW: 021 225 6425

Welcome to the home of wax-free, clear and healthy ears

At Ear Suction Hawke’s Bay we make things easy. Only we:

Make it really easy to get an early appointment

Are so easy to contact

Have six clinic locations across Hawke’s Bay

Ear Suction Hawke's Bay - how we're different to other providers

Whether from our local handily-placed Hawke’s Bay clinic locations (Hastings and Napier are our top clinic locations) your home or at a rest home we provide safe, clean, and instant ear wax removal. Our modern quick microsuction treatment by our Ear Nurse relieves hearing loss, pain and discomfort for those with blocked ears.

Ear Suction Hawke’s Bay is different to other firms - we provide a totally personalised (you’ll see Anne, our friendly and experienced Ear Nurse each and every visit) and rapid service where you, the client, is firmly in control.

No one should suffer hearing loss from blocked ears, so we guarantee your ear wax removal treatment by our Ear Nurse within a week or you don’t have to pay. We can see you out of hours, or on a Saturday morning too.

Endorsed by ACC

Unlike water syringing, which can lead to perforation to the ear drum and potential hearing damage, ear wax removal by microsuction carried out by ear nurse practitioners is fully endorsed by ACC. Gentle microsuction cleaning of an ear canal is always performed under direct vision using a microscope, which is one major reason it’s safer. We remove excess ear wax, loose skin, debris from ear infections and foreign objects.

Free ear health assessment

We offer a free assessment with a “No Wax, No Fee” guarantee, so you can seek our expert advice without obligation. In fact, we’re so confident you’ll be happy with our ear wax removal services that we offer a full 100% fee guarantee. In the very unlikely event you’re not happy with our services, you don’t have to pay!

  • Your ear wax removed within a week, or you don’t have to pay, guaranteed!
  • Free ear health assessment with independent and impartial advice.
  • Easy to contact and rapid response times, you can book online, on Facebook or contact us anytime between 8am to 7pm except Sunday.
  • 100% fee guarantee, in the unlikely event you're unhappy you don't have to pay.
  • Unlike some providers, we always use micro suction! Get the real thing!
  • Audiology background - useful advice on hearing if wax is not the issue.
  • Sound experience with ear health with recommendations on the next steps.

How good is your hearing?

Can you go out to your garden or the bush and listen to our beautiful Kiwi birds welcoming the dawn or are your ears giving you problems? If the latter, or if you’re just not sure, we offer a free ear health assessment with no obligation. Our guarantee is no wax, no fee!

Press play to listen to the NZ Dawn Chorus* and see how you go.

Meet Anne Roberts - Founder

Our ear-wax removal services are solely provided by our founder and business owner Ear Nurse Anne Roberts.  

Anne is a registered New Zealand nurse and a member of the Ear Nurse Specialists Group. She has 27 years’ experience in nursing and five years’ experience in micro suction.

Anne Roberts Registered Nurse - Ear Suction Hawke's Bay

Watch Anne sharing how Ear Suction HB is different to other firms.


Clinic locations and times

Our busiest clinics for ear wax removal by safe and gentle microsuction are in Hastings and Napier but click here for full contact information on all our clinics.

MondayDannevirke  8.30 am to 11.30 am
Waipukurau 1 pm to 5 pm
8.30 am to 5 pm
8 am to 5 pm
WednesdayTaradale 8.45 am to 1 pm
Rest Homes & Home Visits 2 pm - 5 pm
8.45 am to 5 pm
ThursdayNapier9 am to 5 pm
FridayHastings8 am to 1 pm
SaturdayHavelock North9 am to 1 pm

Do you think you might have an ear infection?

Watch Anne talking about ear infections or read more about ear infections here.

Easy to contact and rapid response times

To make an appointment for Hastings, Napier or any other of our clinics, BOOK HERE, or if you prefer you can call or text Nick on 021 225 6425.

Call us anytime from 8am to 7pm every day except Sunday.  If, during those hours we’re already talking to a client, we guarantee to return your call within the hour.

Ask the Ear Expert

We are here to help people in Hawke’s Bay who have problems hearing, or who suffer from problems with their ears - which is why we provide this free ask the expert service. 

Whatever your question about ears, just ask - if we don’t know the answer, we know someone who does.

Please complete your details and enter your question. We will get back to you with your answer within 24 hours.

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Thank you for your question, we will be in touch with your answer.

Ear protection plugs, earphones and ear pieces

We use our expertise in ears to act as a solutions-provider for those needing custom-made ear protection plugs, providing a wide range of affordable ear plugs. So whether you’re a business with a noisy workplace with lots of employees or an individual sensibly protecting your hearing from noise at work, while biking, shooting, swimming, listening to or playing music, surfing or a trying to sleep with a heavy snorer we can help.

We also supply custom-made sleeves for earphones and custom-fit earpieces for cell phones and portable radios, so if you’re required to stay connected for long hours like Andrew here, or just like the isolation of earphones we can make your life a lot more comfortable.

Keep up with our latest blog posts and news

“A Cotton Bud Nearly Killed Me!”

We’ve said before that using cotton buds to clean your ears is not a good idea (primarily because of the potential damage to the eardrum and the risk of causing permanent damage to your hearing)Read more

Babies, Toddlers & Children

Parents all want the best for their children, to be able to live a happy, healthy life, pain-free. So when an outer ear infection occurs, you need quick, fast relief from symptoms and pain. At EarRead more

Surfer's Ear

Surfer's ear is the common name for an exostosis or abnormal bone growth within the ear canal and affects many.  Surfer's ear is not the same as swimmer's ear, although infection can result as aRead more

Client Survey

We’ve just recently completed a client survey and we’re absolutely over the moon at the results. Not only did we receive some fantastic individual comments (e.g. things like "I trust AnneRead more

Ear Infections

Ear infections are very common in children but often occur in adults of any age. The main symptoms are earache and feeling unwell. Painkillers are the most common treatment as antibiotics are notRead more

Is Ear Syringing safe?

The great majority of GP’s in Hawke’s Bay have stopped removing ear wax by water syringing but surprisingly, it’s still being used in Hawke’s Bay. We see a lot of clients who have had badRead more

Bin the Cotton Buds!

For many, digging around in your ear canal with a cotton bud to scoop out satisfyingly large clumps of wax is as habitual as cleaning your teeth or washing your hair. For some, it also feels good -Read more

Fungal Ear Infections

A fungal ear infection is an infection with a fungus and normally involves the canal that runs from the ear hole to the eardrum. The medical term is otomycosis. What causes a fungal ear infection?Read more

Learn about your ears and why they're useful

The ear has two functions, hearing and, in mammals, balance which is, at first sight to the majority of us, weird! Why use the ears for our balance mechanisms? Although not a thing of beauty inRead more

Inner Ear Infections (Otitis Media)

An inner ear infection is inflammation of the middle ear, most likely resulting from a cold, an allergy or an infection. What causes an inner ear infection? The small space behind the eardrum, conneRead more

10 tips to prevent hearing loss

Your hearing is vital for learning, communication and safety yet you may not have thought much about the impact a hearing loss could have on your life. You may think that losing some sound wouldn’tRead more

What is tinnitus?

Tinnitus is a condition where you hear sounds from inside the body rather than from an outside source. It is often described as a ringing in the years, although sounds that can be heard includeRead more

* The dawn chorus video is courtesy of Andrea Lightfoot of AndreaEL Photography who has made it possible for us to enjoy the dawn chorus no matter the weather. Andreas’s stunning work can be found at


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