BOOK NOW: 021 225 6425

Welcome to the home of wax-free, clear and healthy ears

At Ear Suction Hawke’s Bay we make things easy. Only we:

Make it really easy to get an early appointment

Are so easy to contact

Have six clinic locations across Hawke’s Bay

Ear Suction Hawke's Bay - how we're different to other providers

Whether from our local handily-placed Hawke’s Bay clinic locations (Hastings and Napier are our top clinic locations) your home or at a rest home, we provide safe, clean, and instant ear wax removal. Our modern quick microsuction treatment relieves hearing loss, pain and discomfort for those with blocked ears.

Ear Suction Hawke’s Bay is different to other firms - we provide a totally personalised (you’ll see Anne, our friendly and experienced Ear Nurse each and every visit) and rapid service where you, the client, is firmly in control.

No one should suffer hearing loss from blocked ears, so we can normally arrange your ear wax removal treatment by our Ear Nurse within a day or so. We can see you at 8 am onwards in Hastings, out of hours, or on a Saturday morning too.

Endorsed by ACC

Unlike water syringing, which can lead to perforation to the ear drum and potential hearing damage, ear wax removal by microsuction carried out by an ear nurse is fully endorsed by ACC. Gentle microsuction cleaning of an ear canal is always performed under direct vision using a microscope, which is one major reason it’s safer. We remove excess ear wax, loose skin, debris from ear infections and foreign objects.

Free ear health assessment*

We offer a free assessment with a “No Wax, No Fee” guarantee, so you can seek our expert advice without obligation. In addition, we’re so confident you’ll be happy with our ear wax removal services that we offer a full 100% fee guarantee. In the very unlikely event you’re not happy with our services, you don’t have to pay!

* Please note that if wax is removed, we will charge our current fee for removing ear wax.

  • Free ear health assessment with independent and impartial advice.
  • Early start (from 8 am) appointments in Hastings.
  • Easy to contact and rapid response times, you can book online, on Facebook or contact us anytime between 8 am to 7 pm except Sunday.
  • 100% fee guarantee, in the unlikely event you're unhappy you don't have to pay.
  • Unlike some providers, we always use micro suction! Get the real deal!
  • Audiology background - useful advice on hearing if wax is not the issue.
  • Free GP referrals
  • Sound experience with ear health with recommendations on the next steps.
  • Six clinics across Hawke's Bay.

How good is your hearing?

Can you go out to your garden or the bush and listen to our beautiful Kiwi birds welcoming the dawn or are your ears giving you problems? If the latter, or if you’re just not sure, we offer a free ear health assessment with no obligation. Our guarantee is no wax, no fee!

Press play to listen to the NZ Dawn Chorus* and see how you go.

Meet Anne Roberts - Founder

Our ear-wax removal services are solely provided by our founder and business owner Ear Nurse Anne Roberts.  

Anne is a registered New Zealand nurse and a member of the Ear Nurse Specialists Group. She has 27 years’ experience in nursing and five years’ experience in micro suction.

Anne Roberts Registered Nurse - Ear Suction Hawke's Bay

Watch Anne sharing how Ear Suction HB is different to other firms.


Clinic locations and times

Our busiest clinics for ear wax removal by safe and gentle microsuction are in Hastings and Napier but click here for full contact information on all our clinics.

MondayDannevirke  8.30 am to 11.30 am
Waipukurau 1 pm to 5 pm
8.30 am to 5 pm
8 am to 5 pm
WednesdayTaradale 8.45 am to 1 pm
Rest Homes & Home Visits 2 pm - 5 pm
8.45 am to 5 pm
ThursdayNapier9 am to 5 pm
FridayHastings8 am to 1 pm
SaturdayHavelock North9 am to 1 pm

Do you think you might have an ear infection?

Watch Anne talking about ear infections or read more about ear infections here.

Easy to contact and rapid response times

To make an appointment for Hastings, Napier or any other of our clinics, BOOK HERE, or if you prefer you can call or text Nick on 021 225 6425.

Call us anytime from 8 am to 7 pm every day except Sunday.  If, during those hours we’re already talking to a client, we guarantee to return your call within the hour.

Ask the Ear Expert

We are here to help people in Hawke’s Bay who have problems hearing, or who suffer from problems with their ears - which is why we provide this free ask the expert service. 

Whatever your question about ears, just ask - if we don’t know the answer, we know someone who does.

Please complete your details and enter your question. We will get back to you with your answer within 24 hours.

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Thank you for your question, we will be in touch with your answer.

Ear protection plugs, earphones and ear pieces

We use our expertise in ears to act as a solutions-provider for those needing custom-made ear protection plugs, providing a wide range of affordable ear plugs. So whether you’re a business with a noisy workplace with lots of employees or an individual sensibly protecting your hearing from noise at work, while biking, shooting, swimming, listening to or playing music, surfing or a trying to sleep with a heavy snorer we can help.

We also supply custom-made sleeves for earphones and custom-fit earpieces for cell phones and portable radios, so if you’re required to stay connected for long hours like Andrew here, or just like the isolation of earphones we can make your life a lot more comfortable.

Keep up with our latest blog posts and news

Why Does Impacted Ear Wax Cause Vertigo?

Vertigo is a feeling of dizziness that gives people a false sensation of movement. Understandably, this feeling can be uncomfortable, and even potentially dangerous for people who experience it. It cRead more

The Painful & Debilitating Effects of Excess Ear Wax

Excess and built-up earwax can cause a range of uncomfortable symptoms, including pain, itchiness, hearing loss, dizziness, a feeling of fullness, tinnitus, discharge, odour and even coughing. ThereRead more

The Do’s & Don’ts of Ear Wax Removal

Ear wax, also known as cerumen, is a grey, orange or yellow material made in the ear canal. It cleans and protects the ears from bacteria, dust, foreign particles, and microorganisms. In normalRead more

Ear Wax Removal Helps Your Hearing Aids Work Better

Like it or not, hearing aids tend to cause a build-up of excess ear wax because in a healthy ear, the earwax being produced by the body naturally works its way towards the outer part of the ear whereRead more

Snoring Can be a Huge Problem

Snoring can be incredibly disruptive and people who sleep next to a snorer are likely to be fatigued and experience all the difficult symptoms that come with sleep deprivation. Snoring volumes canRead more

The Benefits of Ear Microsuction versus Syringing

Extracts from an article by Brenda Lockie-Julian, Registered Nurse; Vorotek Product Specialist; Ear Nurse Clinician Trainer; RN BA MBA. "Growing interest in Ear Microsuction over the last few years Read more

“A Cotton Bud Nearly Killed Me!”

We’ve said before that using cotton buds to clean your ears is not a good idea (primarily because of the potential damage to the eardrum and the risk of causing permanent damage to your hearing)Read more

Babies, Toddlers & Children

Parents all want the best for their children, to be able to live a happy, healthy life, pain-free. So when an outer ear infection occurs, you need quick, fast relief from symptoms and pain. At EarRead more

Surfer's Ear

Surfer's ear is the common name for an exostosis or abnormal bone growth within the ear canal and affects many.  Surfer's ear is not the same as swimmer's ear, although infection can result as aRead more

Client Survey

We’ve just recently completed a client survey and we’re absolutely over the moon at the results. Not only did we receive some fantastic individual comments (e.g. things like "I trust AnneRead more

Ear Infections

Ear infections are very common in children but often occur in adults of any age. The main symptoms are earache and feeling unwell. Painkillers are the most common treatment as antibiotics are notRead more

Is Ear Syringing safe?

The great majority of GP’s in Hawke’s Bay have stopped removing ear wax by water syringing but surprisingly, it’s still being used in Hawke’s Bay. We see a lot of clients who have had badRead more

* The dawn chorus video is courtesy of Andrea Lightfoot of AndreaEL Photography who has made it possible for us to enjoy the dawn chorus no matter the weather. Andreas’s stunning work can be found at


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