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Client Survey

We’ve just recently completed a client survey and we’re absolutely over the moon at the results.

Not only did we receive some fantastic individual comments (e.g. things like "I trust Anne completely", "very professional" and "great service") but overall, we scored very highly in every single category, as below:

Survey Question                                                                                Result

Booking with Ear Suction Hawke’s Bay was easy  -  89%   5/5

I didn’t have to wait long for my appointment   -  92%   5/5

Getting to the clinic for treatment was no hassle  -  98%    4/5 or 5/5

The treatment was pain-free and not uncomfortable  -  98%    4/5 or 4/5

The process was professional and of high quality  -  92%     5/5

I was pleased with the outcome of the treatment   -  92%     5/5

The service provided good value for money  -  98%     4/5 or 5/5

Would you recommend a friend or family member?   - 86%     9/10 or 10/10

How likely are you to use Ear Suction HB in the future?  -  98%     9/10 or 10/10

We are thrilled that Anne’s hard work, professionalism and dedication to providing the very best possible level of client care has paid off and that she has put Ear Suction Hawke’s Bay on such a sound footing in the short time we have been trading.

We are very grateful to all our clients who participated in the survey and in particular, Ray Gorin from Waipawa who won the $50 Prezzy card drawn randomly from participating clients. We would also like to thank all our clients and customers who have chosen to utilise our services and refer us and also to all the health professionals out there (whether doctors, nurses, audiologists or carers from rest homes/day centres etc.) who have been kind enough to refer people to us.



 

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