More about Ear Suction Hawke's Bay and what we do

Our vision

To be recognised as the leading centre of ear heath and ear wax removal excellence in Hawke’s Bay.

Our mission

Our mission is to help as many Hawke’s Bay residents and visitors to Hawke's Bay as we can to maintain pain-free, clear and healthy ears using effective and up-to-date procedures and technology with safety our top priority.

Our core values and guiding principals

To dedicate ourselves to client-centred care and to put our clients first no matter the circumstances
To prioritise client safety and comfort at all times
To enjoy the work that we do and be positive and cheerful each and every day
To sustain a high level of professional integrity and honesty in all aspects of our business
To provide a very personal and customised service treating all our clients with dignity and politeness
To provide a high quality service at a reasonable cost that virtually all clients can afford
To always give a little something extra to make a difference to our clients’ lives
To strive for a common team approach in all our endeavours
To respect and be supportive to both clients and colleagues and to earn their respect in turn
To take a long term view and grow and nurture our reputation over short-term monetary gain
To seek opportunities to give something back to the community, especially those who need help and can benefit from our expertise the most, on a pro bono basis where appropriate
To reduce stress and non-monetary costs for our clients e.g. effort, time and anxiety in all their dealings with us
To tackle everything that we do with enthusiasm and energy and always look for a better way to do things
To keep ourselves up-to-date and deliver client care using safe and modern technology and innovation
To work in a clean and tidy environment indicative of our attitude to work and life.